FAQs

Is your jewelry safe for sensitive skin?

Yes! All our pieces are hypoallergenic and nickel-free, perfect for sensitive skin.

What does gold-filled mean?

Gold-filled jewelry has a thick layer of solid 18k gold bonded to a core metal. It’s more durable than plated jewelry and made to last.

Can I wear my charms every day?

Absolutely—just avoid harsh chemicals and moisture to keep them looking their best.

Do you offer custom engraving?

Not yet, but we’re working on it! Sign up for our emails to be the first to know.

How do I build a charm bar?

Start with your favorite chain or bracelet, then add charms that reflect your story. We’re happy to help you create your perfect stack.

I want something I don’t see on your site—can you help?

Totally! Email us at selene@shopselenenj.com or DM us on Instagram @shopselenenj and we’ll do our best to create or source what you're looking for.

Do you offer private events or pop-ups?

Yes! We love bringing the charm bar experience to birthdays, bridal parties, corporate events, and more. Email us at selene@shopselenenj.com or DM us on Instagram @shopselenenj to inquire about booking your own private charm bar experience or hosting us at your event.

Returns

Do you accept returns?

We want you to love your jewelry. While all custom pieces are final sale, we do offer store credit on returns of premade pieces within 30 days of delivery.

  • Items must be unworn and in original packaging
  • Returns are for store credit only—no refunds
  • To start a return, email us at [your email] with your order number and item details

Store credit is issued within 3–5 business days once we receive and inspect the return.

Shipping

WHAT IS YOUR SHIPPING POLICY?

We ship from New Jersey, offering fast and reliable delivery

  • U.S. Orders: 3–5 business days
  • International Orders: 7–14 business days (customs may vary)
  • Free shipping on all orders over $120
  • Tracking will be provided once your order ships

Need it sooner? Express options are available at checkout.
Note: Custom Pieces can take longer to ship as they are made by hand.

© 2025 Selene Boutique

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